TERMS OF SERVICE
Last updated: 1 June 2025
Our Platforms are owned by Jakaroo Lendco Pty Ltd ACN 676 495 677 (“we”, “us”, or “our”) and/or its associates, successors and assigns.
ABOUT US
Jakaroo is a community driven platform built to support professionals across agriculture, construction, mining, and other heavy industries by making it easier to connect and rent machinery and equipment. We understand the challenges that come with accessing the right tools at the right time whether you're working on a farm, a building site, or a remote operation.
To make the process even smoother, we’ve built freight options directly into the platform, so you don’t have to worry about transport logistics. Whether you’re sending or receiving equipment, Jakaroo helps coordinate delivery with trusted and verified freight providers removing the hassle and getting you up and running faster.
Our mission is to empower machinery users and owners by providing access to a wide range of high-quality equipment at flexible and affordable rates. From tractors, excavators, loaders, and harvesters to attachments, vehicles, and specialized tools. Jakaroo makes it easy to find what you need, when you need it. By fostering a collaborative network, we’re building a more efficient, connected, and sustainable machinery ecosystem.
Disclaimer
Please read these Terms of Service (Terms) carefully as they govern your access and use of our Platforms. These Terms apply to everyone who visits and uses our Platforms or submits content for use on our Platforms. By accessing or using our Platforms, you do so voluntarily and at your own risk and you agree that you have read, understood and agreed to be bound by all of these Terms. IF YOU DO NOT AGREE WITH ALL OF OUR TERMS, YOU MUST NOT USE OUR PLATFORMS AND MUST DISCONTINUE USE IMMEDIATELY.
Our Platforms are provided "as is," without warranty of any kind, whether express or implied.
We reserve the right to amend these Terms from time to time. Amendments will be notified to you by email or by publishing on our Platforms and are effective immediately upon notification on the Platforms. Your continued use of the Platforms following such notification will represent an agreement by you to be bound by our Terms as amended.
We recommend always reading our Terms before engaging on our Platforms.
Our collection and use of personal information in connection with your access to and use of our Platforms is described in our Privacy Policy. Our Privacy Policy is incorporated by reference into these Terms and can be accessed here https://jakaroo.com.au/
Definitions
In these Terms:
“Equipment” means new and used Heavy machinery, equipment, parts and accessories owned by the Owner.
“Listing” means a listing detailing Equipment available for rent created and advertised by the Owner of the Equipment using the Platform.
“Member” means an “Owner” and the “User” or both of them as the context requires.
“Owner” means the owner of the Equipment.
“Platform” means our Site, and other e-commerce technology including application program interfaces, mobile, tablet and other smart device applications.
“Site” means https://jakaroo.com.au/
“User” means a registered user of the Site.
“you” and “your” means an “Owner” or “User” or both of them, as the context requires.
Our Platform
Our Platform is an online marketplace that enables Owners to list, advertise and hire Equipment on the Platform and to communicate and transact directly with Users, that are seeking to rent the Equipment from the Owner on the terms of a Listing by making a booking with the Owner.
As the provider of the Platforms, we do not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Equipment. Owners alone are responsible for their Listings. When Owners make a booking, they are entering into a contract directly with the User and we are not and do not become a party to or other participant in any contractual relationship between the Owner and User. We are not acting as an agent in any capacity for any Owner or User, except as specified in the payment terms.
Account registration, use and profiles
Account registration and use
To use our Platform, you must register and set up an account profile, including a username, email address, and password (“Account”). Please see our Privacy Policy in relation to how we collect, hold and use your personal information https://jakaroo.com.au/terms-&-conditions.
You must be 18 years or older to use our Platforms. By creating an Account, you confirm that you are over 18 years old.
You are responsible for when and how your Account is used and the confidentiality of your password. You must keep and maintain your account information accurate and up-to-date.
We do not take any responsibility for any activities that occur under your Account. You must notify us of any unauthorised use of your Account.
You agree to provide any information we may reasonably require for registration of your Account and use of our Platforms, such as your bank account details for us to pay any monies owing to you.
When creating an Account, you may be asked to verify your identity. You warrant that all identity information and documents you provide are complete, current, and accurate. You must notify us of any changes to these identity documents within seven (7) days (e.g., changing your name or contact address).
We reserve the right to accept or reject any request for your Account. Any Account not verified by us is not permitted to use our Platforms.
Your acknowledge that your Account, including information such as your profile photo, first name, contact details, and reviews, will be accessible through our Platforms to other Members and visitors.
You warrant that any text, images, or other content constituting intellectual property (“Materials”) that you include in your Account or provide to us does not infringe on the intellectual property rights of any third party. You grant us a non-exclusive, irrevocable, worldwide, perpetual, and royalty-free license to use any Materials you produce or provide for the purpose of operating and marketing the Platform, your Listings, and our Platform, generally.
Account behaviour
We will monitor and review your conduct and reserve the right to cancel your Account if you engage in misconduct, fraudulent behaviour, inappropriate conduct such as bullying or harassment or display poor user experience, including receiving poor reviews and complaints.
We are not responsible or liable for the acts or omissions of Members.
You may terminate and close your Account at any time by emailing us at support@jakaroo.com.au.
We may immediately terminate these Terms and terminate or suspend your Account with immediate effect if we have reason to believe you, or your use of our Platforms violate our Terms, including misuse of our Platforms.
Continuity of services
We will use reasonable endeavours to deliver continuous use of our Platforms, however we cannot promise that access to our Platforms, or their functionality will be uninterrupted or error-free, or that our Platforms or our server) which store and transmit content, are free of viruses or other harmful components or are completely secure.
We may restrict the availability of our Platforms or certain areas or features, if this is necessary in view of capacity limits, the security or integrity of our servers, or to carry out maintenance measures that ensure the proper or improved functioning of our Platforms. We may improve, enhance or modify our Platforms or introduce new Platforms from time to time.
We will take commercial reasonable steps to maintain security of our Platforms and any content and data which you submit to us (Content), however we do not guarantee the security of our Platforms or your Content.
You are responsible for using adequate virus protection software.
Listings and Member Content
Listing your Equipment
Subject to this clause 5, your Listing will become publicly available on the Platform based on the information provided in your Listing once you submit your Listing for publication on the Platform.
Your Listing for each piece of Equipment must include:
a detailed description of the Equipment including its current condition and existing defects accompanied by photographs;
information and specifications (if applicable) about the Equipment including any registration details for the Equipment;
any specific conditions for the leasing of the Equipment (if applicable) – for example:
collection and return location and times;
fuel or cleaning responsibility in connection with part or all of the Equipment;
whether the User requires a licence to operate or lease the Equipment. If a licence is required, the Owner is responsible for obtaining and verifying evidence from the User that the User holds a valid licence to operate the Equipment. This includes independently verifying this information by requesting a copy of the licence and satisfying yourself as to its authenticity before the Equipment is made available to the User. We will not be liable under any circumstances for any loss or damage resulting from or arising in connection with your failure to collect and/or verify this information or any errors, inaccuracies or misrepresentations in this information;
a Listing Price that reasonably reflects the market price for leasing the Equipment;
the availability and duration of the hire period; and
an amount to receive as security for the User’s obligations to hire the Equipment in accordance with the Listing (Bond Amount).
You will be responsible for determining the content of your Listing including the Listing Price and Bond Amount.
In the event that your Equipment becomes unavailable for hire for any reason, you agree to promptly remove or suspend the Listing.
For your Listing to be accepted by us and published on the Platform, you must comply with our advertising and listing rules set out in clause 6.1.2 (as amended, supplemented or replaced from time to time (Listing Rules). If your Listing does not comply with our Listing Rules, we reserve the right to decline to publish or remove the Listing from our Platform.
You are responsible for ensuring your Listing is accurate, complete, up to date and truthful to the best of your knowledge and belief at all times and must not otherwise misrepresent the standard and/or condition of the Equipment.
The Owner must make a separate Listing for each piece of Equipment that is intended to be made available for hire on our Platform.
Booking Equipment
A User may hire Equipment the subject of a Listing by submitting a booking with the Owner. By submitting a booking, the User agrees to hire the Equipment on the terms of the Listing and these Terms and the Owner agrees to hire the Equipment to the User on the terms of the Listing and these Terms.
Payment of Bond Amount
The Bond Amount will be secured through a credit card authorisation hold managed by Stripe on the debit/ credit card provided by the User at the time of booking where it will be temporarily reserved on the User’s credit card and, subject to clauses 7.3 and 13, will be released to the Member once the Equipment has been returned to the Owner by the User and the Owner has confirmed in writing the Equipment is in the same condition as it was at the time the Equipment was listed.
We are not responsible for any shortfalls to cover damage incurred to the Equipment should the Bond Amount requested by a Member or any insurance held by them be insufficient.
Release of Bond
We will, on written instruction of the Owner, authorise Stripe to withdraw the credit card authorisation hold and release the Bond Amount to the User.
If there is a dispute between the Owner and the User relating to the condition of the Equipment and/or the Bond, the dispute will be dealt with under clause 13.
Title and risk
Title to the Equipment remains with the Owner at all times. The User has no right to purchase the Equipment.
The User is responsible for and assumes all risk in the Equipment commencing from the collection point and remains with the User until the Equipment is returned or collected by the Owner.
The Owner and User are responsible for ensuring that they have, and maintain, sufficient insurance to cover the Equipment, including general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the Equipment and public liability insurance. You represent and warrant that you have the necessary insurance for the Equipment and agree to provide proof of insurance to us on our request. You agree to provide proof of insurance on request by a Member.
Use of Equipment
Users must:
Operate the Equipment according to the standard operating procedures, the Owner’s directions and all applicable laws.
Return the Equipment by the end of the hire period.
Allow only trained, licensed and certified operators to use the Equipment (if applicable).
Keep the Equipment clean for safe and efficient operation.
Comply with the applicable laws related to transporting the Equipment.
Hold the necessary licences for operating the Equipment.
Use the Equipment only for its intended purpose, in suitable terrain and within its capacity and limitations.
Users must not:
Sub-hire or part with possession or control of the Equipment except with the Owner’s prior written consent (which may be withheld in their discretion).
Deface or remove any identifying marks or safety information on the Equipment.
Tamper, alter or damage the Equipment.
Use the Equipment that is contrary to the standard operating procedures.
Freight
The Owner and User are responsible for organising freight of the Equipment to and from the location at their own cost to transport the Equipment to and/or from designated locations as requested by the User. We have established relationships with third party freight companies that can provide freight service to you. The details of the freight companies will be displayed on the Platform when they are available and can be found here https://jakaroo.com.au/freight. Any application and terms and conditions for such freight will be governed by further terms provided by the relevant third-party freight company. You acknowledge and agree that we may receive a commission in connection with the referral.
Payment Terms
User Payment Terms
The price payable by a User to the Owner will be the price published in the applicable Listing.
Payment
Payment to the Owner for a booking will be the total price of the booking less applicable Transaction Fee. In order to receive payment, you must have a valid payment method linked to your Account. When you add a payment method to your Account, you will be asked to provide information such as name, billing address either to us or to Stripe, Paypal, or any of our third-party payment processor(s). Failing to provide requested information may result in us temporarily placing a hold, suspending, or cancelling any payment until the information is provided and, if necessary, validated.
In the event of cancellation of a confirmed booking by either the Owner or the User, we will remit the amount due to the applicable party less the applicable third party payment processing fee that is included in our Transaction Fee (if any).
Transaction Fees
We collect a 15% Transaction Fee of the total price of the booking at the time the User’s booking is accepted by the Owner, unless specified otherwise.
Payment Service Providers
When you transact through the Platform, you will be charged a processing fee based on your payment method. Payment methods may involve the use of third-party payment service providers such as Stripe, Paypal or an alternate third-party payment processor(s). You authorize us to share such information and transaction information with our third party payment processors for the purposes of facilitating the payment processing services. We may switch payment processing vendors at its discretion. Your payment method may also be subject to the terms and conditions of that third-party provided to you at the time of payment. Please review them before using your payment method.
Tax invoice and GST
Unless otherwise specified, all amounts payable under these Terms are exclusive of GST and must be calculated without regard to GST. If a supply made is a taxable supply, the recipient of that taxable supply (Recipient) must, in addition to any other consideration, pay to the party making the taxable supply (Supplier) the amount of GST with respect to the supply
Owners are responsible for collecting and paying any taxes associated with using and making sales through our Platform, including any fines, penalties and/or interest assessed directly or indirectly on such taxes.
Damage and disputes between Owners and Users
Users are responsible for leaving the Equipment they use in the condition it was in when they received it. If an Owner claims and provides evidence that a User has damaged the Equipment, the Owner is entitled to seek payment from the User, including by retaining the Bond. The User will be given an opportunity to respond to the damage claim.
If the User agrees to pay the Owner, we will collect any such sums from the User and/or against the Bond Amount required to cover the damage claim.
In the event the Owner disputes the condition of the Equipment left by the User, and/or the User disputes the Owner’s claim in keeping the Bond, the parties shall attempt in good faith and are encouraged to cooperate and take genuine steps to resolve any dispute between them. We may elect to assist in resolving the dispute by providing access to a third-party dispute service. The participants are responsible for paying for the services and are subject to the terms of the third party dispute services.
Member Content
Member Content Creation
As a Member, you can:
create, upload, post, send, receive and store content, such as text, photos, audio, video, or other materials and information on or through the Platform ("Member Content"); and
access and view any Member Content and any content that we make available on or through the Platform, including our proprietary content and any content licensed or authorised for use by or through us from a third party (“our Content”).
You are solely responsible for all Member Content that you make available on or through the Platform. Accordingly, you represent and warrant that you own or have the appropriate rights for all Member Content and its use.
We respect copyright law and expect you to do the same. If you believe that any content on the Platform infringes any intellectual property that you own, please notify us in writing by emailing us at support@jakaroo.com.au.
Intellectual Property Rights
The Platform, our Content, and Member Content may be protected by copyright and trademark laws and you acknowledge and agree that all trademarks, service marks, logos, trade names, and other source identifiers used on the Platform or our Content, including all associated intellectual property rights, are our trademarks or registered trademarks and are our exclusive property and/or our licensors or authorised third parties.
Trademarks, service marks, logos, trade names, and other proprietary designations of third parties used on the Platform, our Content, or Member Content are for identification purposes only and may be the property of their respective owners.
You will not use, copy, adapt, modify, prepare derivative works of, distribute or exploit the Platform, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by us or our licensors.
Licence Grant
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to:
use the Platform;
download and use the Platform on your personal device(s); and
access and view our Content or Member Content made available on or through the Platform and accessible to you, solely for your personal and non-commercial use.
By making Member Content available or using any verified images on or through the Platform, you grant us a non-exclusive, royalty-free, irrevocable, perpetual (or for the term of protection), sublicensable, and transferable license to use your Member Content or verified images for marketing. Personal information in Member Content will only be used in compliance with applicable data protection laws and our Privacy Policy. Unless specifically consented to by you, we do not claim ownership rights in your Member Content.
Prohibited Member Content
You will not post, upload, publish, submit, or transmit any Member Content that:
is false, misleading (directly or by omission or failure to update information), or deceptive;
is defamatory, obscene, pornographic, vulgar, or offensive;
promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group;
is violent or threatening or promotes violence or actions that are threatening to any other person or animal; or
promotes illegal or harmful activities or substances.
We may take action against you if you violate this clause 14.4, including to terminate these Terms and your Account.
Removal of Member Content and suspension or termination of access
You agree that we may, under certain circumstances and without prior notice:
suspend or immediately terminate your Account; and
remove any of your associated content, including your Account, advertisements, information or contact details thereof and any material posted, uploaded, emailed or otherwise transmitted by you.
Causes for such suspension or termination or removal may include, but are not limited to:
breaches or violations of any applicable law, these Terms and/or any other incorporated agreements or guidelines;
requests by law enforcement or other government agencies;
discontinuance of the Platform (or any part thereof) for any reason; and
unexpected technical or security issues or problems.
You agree that all such suspensions or terminations or removal shall be made at our reasonable discretion and that we shall not be liable to you or any third party for any such suspension or termination or removal.
Liability
Subject to those consumer guarantees and rights that cannot be excluded by law (non-excludable rights), to the extent permitted by law, all representations, warranties and conditions of any kind, implied by statute, general law or custom relating to our Platforms are excluded, except as expressly set out in these Terms.
Except for liability in relation to non-excludable rights, to the extent permitted by law, we expressly disclaim all liability for any loss or damage however arising and whether present or future, fixed or unascertained, actual or contingent arising out of or in any way connected to the transaction between Members.
To the extent we are able to limit remedies available under these Terms and at law, we expressly limit our liability for any non-excludable right, to, at our option:
the supply of our services again;
the payment of the cost of having the services re-supplied.
You must independently verify the accuracy of any technical or other advice provided by us regarding our Platforms or these Terms.
To the fullest extent permitted by law, you acknowledge and agree that you assume all risks and agree to expressly release and indemnify us from any and all loss, liability, injury, death, damage, or costs arising out of or in any way related to the Platform, or in any way connected to any transaction between you and a Member.
Cancellation Policy
You can only cancel a booking if that has not been accepted by the other party. To request a cancellation, you must email us before the booking has been accepted with specified details.
Cancellations may not be approved where a Member has arranged and paid for insurance coverage or freight. If the parties agree to a cancellation fee, the affected party is responsible for claiming any amount owed directly from the other.
We are not responsible for cancellation requests not received in accordance with this clause 17.
Where a booking has been cancelled after it has been accepted, we may retain the Transaction Fee.
Third party content and links
Our Platform may contain promotions and links to services offered by third party service providers from time to time. Third party service providers will provide their service pursuant to their own Privacy Policy. Prior to acceptance of any service from a third party, you must review and agree to their terms of service including their privacy policy.
General
Governing Law
The laws of the State of New South Wales govern these Terms, and the parties submit to the exclusive jurisdiction of the courts in New South Wales.
Non-Waiver
We retain the right to exercise any right under these Terms, and failure to do so does not constitute a waiver.
Entire Agreement
These Terms constitute the entire agreement between you and us regarding our Platforms.
Assignment
These Terms are binding upon and inure to the benefit of the parties and their respective successors and assigns.
Notice
Any notices required or permitted under these Terms must be in writing and delivered to the address specified by the receiving party.
Variation
We reserve the right to modify these Terms at any time, and such modifications shall be effective upon posting on the Platform. We recommend that you check our Platform for the latest published Terms and review those Terms before engaging on our Platforms. If you do not agree to our Terms as modified, you must cease to access and use out Platforms.
Privacy Policy
We take the protection of personal information seriously. We collect, hold and use personal information, in accordance with our Privacy Policy https://jakaroo.com.au/terms-&-conditions. Please review our Privacy Policy to understand how we collect and process your personal information through the Platform.
Jakaroo Lendco Pty Ltd Privacy Policy
Last updated: 1 June 2025
Jakaroo Lendco Pty Ltd (ACN 676 495 677) trading as "Jakaroo" ("we", "us" or the "Company") is committed to privacy protection. We understand the importance of keeping personal information private and secure. This privacy policy ("Privacy Policy") describes generally how we manage personal information and safeguard privacy. If you would like more information, please don't hesitate to contact us.
This Privacy Policy forms part of, and is subject to the provisions of, our Terms of Service https://jakaroo.com.au/terms-&-conditions. It applies to all persons who interact with us, including our members, advertisers and persons who visit or use our site https://jakaroo.com.au/, and other e-commerce technology including application program interfaces, mobile, tablet and other smart device applications (Platforms).
and any other person who uses our services. By interacting with us on our Platforms, you acknowledge and consent to the practices described in this Privacy Policy.
The Australian Privacy Principles
We will treat all personal information in accordance with any and all obligations that are binding upon us under the Privacy Act 1988 (Cth) (“Privacy Act”). The Privacy Act lays down 13 key principles in relation to the collection and treatment of personal information, which are called the “Australian Privacy Principles”.
What is "personal information"?
The amount and type of personal information that we gather depends on the nature of the interaction. We will generally collect your Personal Information directly from you when you open an account with us. Personal information held by the Company may include your:
name and date of birth;
residential and business postal addresses, telephone/mobile/fax numbers and email addresses;
bank account and/or credit card details for agreed billing purposes;
any information that you provided to us by you during your account creation process or added to your user profile;
preferences and password for using this site and your computer and connection information; and
any information that you otherwise share with us.
Proof of ID (Australian Driving Licence or Australian Government-issued ID or International Passport)
Information provided to payment processor
All purchases that are made through our Platform are processed securely and externally by Stripe or an alternate third party payment processor. Unless you expressly consent otherwise, we do not see or have access to any personal information that you may provide to our third party payment processer, other than information that is required in order to process your order and deliver your purchased items to you (eg, your name, email address and billing address).
How we may collect your personal information
At our Platform, we only collect personal information that is necessary for us to conduct our business as a provider of an online marketplace that that enables Owners to list, advertise and hire Equipment on the Platform and to communicate and transact directly with Users, that are seeking to rent the Equipment from the Owner on the terms of a Listing by making a booking with the Owner.
We will not collect sensitive information about you without your consent unless an exemption in the APPs applies. These exceptions include if the collection is required or authorised by law, or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct. If the personal information we request is not provided by you, we may not be able to provide you with the benefit of our services or meet your needs appropriately.
At Jakaroo, we use the Document Verification Service (DVS) to verify a customer’s identity by confirming that the details on their identity document match the government’s records. The DVS can also confirm that the details are still valid and not expired or cancelled. We do not give you the option of dealing with us anonymously, or under a pseudonym. This is because it is impractical, and, in some circumstances, illegal for Jakaroo to deal with individuals who are not identified.
Information that you provide to us
We may collect personal information that you provide to us about yourself when you:
use our Platform, including (without limitation) when you:
create a user account;
add information to your user profile;
hire Equipment from an Owner through our Platform;
add reviews, forum or chat room messages or comments in any elements of our Platform that permit user-generated content;
register for access to premium content or request certain premium features; or
complete an online contact form to contact us or any third party supplier;
provide information to us by telephone or through marketing or competition application forms; or
send us an email or other communication.
IP addresses
Our Platform may also collect Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. The Company collects and manages IP addresses as part of the service of providing internet session management and for security purposes. The Company may also collect and use web log, computer and connection information for security purposes and to help prevent and detect any misuse of, or fraudulent activities involving, our Platform.
Cookies
Our Platform uses "cookies" to help personalise your online experience. A cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used at our Platform: a persistent cookie and a session cookie. A persistent cookie is entered by your web browser into the "Cookies" folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to our Platform. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer. Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. The Company extends the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our Platform.
Why we use cookies
Our Platform uses cookies in order to:
remember your preferences for using our Platform;
manage the signup process when you create an account with us;
recognise you as logged in while you remain so. This avoids your having to log in again every time you visit a new page;
facilitate e-commerce transactions, to ensure that your order is remembered between pages during the checkout process;
show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.
Third party cookies
In some cases, third parties may place cookies through our Platform. For example:
Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on our Platform and the pages that they visit;
Google AdSense, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
third party social media applications (eg, Facebook, Twitter, LinkedIn, Pinterest, YouTube, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in our Platform.
How we may use your personal information
Your personal information may be used in order to:
verify your identity;
assist you to place listings or make bookings through our Platform;
process any transactions that you may make through our Platform, including charging, billing and collecting debts;
make changes to your account;
respond to any queries or feedback that you may have;
conduct appropriate checks for credit-worthiness and for fraud;
prevent and detect any misuse of, or fraudulent activities involving, our Platform;
conduct research and development in respect of our services;
gain an understanding of your information and communication needs or obtain your feedback or views about our services in order for us to improve them; and/or
maintain and develop our business systems and infrastructure, including testing and upgrading of these systems,
and for any other purpose reasonably considered necessary or desirable by the Company in relation to the operation of our business.
From time to time we may email our customers with news, information and offers relating to our own services or those of selected partners. Your personal information may also be collected so that the Company can promote and market products and services to you. This is to keep you informed of products, services, and special offers we believe you will find valuable and may continue after you cease acquiring products and services from us. If you would prefer not to receive promotional or other material from us, please let us know and we will respect your request. You can unsubscribe from such communications at any time if you choose.
When we may disclose your personal information
Information provided to suppliers
When you acquire or access any other goods or services from a third party supplier through our Platform, we will provide to that supplier such information as is necessary to enable it to process and administer your order. Such information will include personal information about you, including (without limitation) your name and contact details.
Information provided to other organisations
In order to deliver the services you require or for the purposes set out above, the Company may disclose your personal information to organisations outside the Company. Your personal information may be disclosed to these organisations only in relation to our Platform, and the Company takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. These organisations may carry out or provide:
customer enquiries;
mailing systems;
billing and debt-recovery functions;
information technology services;
marketing, telemarketing and sales services;
market research; and
website usage analysis.
In addition, we may disclose your personal information to:
your authorised representatives or legal advisers (when requested by you to do so);
credit-reporting and fraud-checking agencies;
credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
our professional advisers, including our accountants, auditors and lawyers;
government and regulatory authorities and other organisations, as required or authorised by law;
organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
the police or other appropriate persons where your communication suggests possible illegal activity or harm to others.
Some of these organisations may be located outside Australia including the USA. In all instances where this occurs, we only disclose your personal information to them and authorise them to use it in accordance with the Privacy Act and this Privacy Policy.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, or are concerned that we may have breached your privacy, please contact us by email to support@jakaroo.com.au or by post.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email using the email address provided above or by writing to us at our postal address. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
have an unreasonable impact on another person’s privacy; or
prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Storage and security of your personal information
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorised use or alteration. In our business, personal information may be stored both electronically (on our computer systems and with our website hosting provider) and in hard-copy form. Firewalls, anti-virus software and email filters, as well as passwords, protect all of our electronic information. Likewise, we take all reasonable measures to ensure the security of hard-copy information.
Third party websites
You may click-through to third party websites from our Platform, in which case we recommend that you refer to the privacy statement of the websites you visit. This Privacy Policy applies to our Platform only and the Company assumes no responsibility for the content of any third party websites.
Re-marketing
We may use the Google AdWords and/or Facebook re-marketing services to advertise on third party websites to previous visitors to our Platform based upon their activity on our Platform. This allows us to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you. Such advertising may be displayed on a Google search results page or a website in the Google Display Network or inside Facebook. Google and Facebook may use cookies and/or pixel tags to achieve this. Any data so collected by Google and/or Facebook will be used in accordance with their own respective privacy policies. None of your personal Google and/or Facebook information is reported to us.
You can set preferences for how Google advertises to you using the Google Ads Settings page (https://www.google.com/settings/ads). Facebook has enabled an AdChoices link that enables you to opt out of targeted advertising.
Contacting us about privacy
If you would like more information about the way we manage personal information that we hold about you, please contact our Privacy Officer by email at support@jakaroo.com.au.
Access to your personal information
In most cases, you may have access to personal information that we hold about you. We will handle requests for access to your personal information in accordance with the Australian Privacy Principles. All requests for access to your personal information must be directed to the Privacy Officer by email to the email address set out in this policy. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information that is not currently in use, may require further time before a response can be given. We may charge you a fee for access if a cost is incurred by us in order to retrieve your information, but in no case will we charge you a fee for your application for access.
In some cases, we may refuse to give you access to personal information that we hold about you. This may include circumstances where giving you access would:
be unlawful (eg, where a record that contains personal information about you is subject to a claim for legal professional privilege by one of our contractual counterparties);
have an unreasonable impact on another person’s privacy; or
prejudice an investigation of unlawful activity.
We may also refuse access where the personal information relates to existing or anticipated legal proceedings, and the information would not be accessible by the process of discovery in those proceedings.
If we refuse to give you access, we will provide you with reasons for our refusal.
Correcting your personal information
We will amend any personal information about you that is held by us and that is inaccurate, incomplete or out of date if you request us to do so. If we disagree with your view about the accuracy, completeness or currency of a record of your personal information that is held by us, and you ask us to associate with that record a statement that you have a contrary view, we will take reasonable steps to do so.
Complaints
If you believe we have breached the Privacy Act or wish to make a complaint about the way we have handled your personal information or a request from you to access or correct your personal information, you may contact our Privacy Officer using the email listed above.
Please include your name, email and telephone number and clearly describe your complaint which will be investigated as soon as is practicable.
If you are not satisfied with the outcome of any internal investigation we conduct, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at enquiries@oaic.gov.au or on 1300 363 992.
Changes to this Privacy Policy
From time to time, it may be necessary for us to revise this Privacy Policy. Any changes will be in accordance with any applicable requirements under the Privacy Act and the Australian Privacy Principles. We may notify you about changes to this Privacy Policy by posting an updated version on our Platform.
